Kochi, April 18, 2020
- Following Kerala Government guidelines, over 50 Honda 2wheeler outlets in the state open workshops twice a week on Thursday and Sunday for immediate service requirements of customers engaged in the essential service as Frontline Corona Warriors (Doctors, Nurses, healthcare workers, Bank employees, Police etc.)
- All Honda service workshops following strict Social distancing norms & other safety precautions for well-being of all customers and their own staff
Kochi, April 18, 2020: Committed to provide all support in the nation’s fight to contain the spread of COVID-19 pandemic, Honda Motorcycle & Scooter India Pvt. Ltd. today announced that following the guidelines issued by Government of Kerala, few workshops in the state have resumed partial operations. So far, Honda workshops have served over 500 customers using Honda two wheelers during their duty as part of engagement in essential services in the ongoing lockdown.
This is in line with Kerala Government’s order dated 8th April 2020 which allowed two-wheeler workshops and spare parts shops to resume service related work of immediate nature. Currently over 50 authorized Honda service workshops across the state are serving customers with their immediate repair, maintenance and spare parts needs every Thursdays and Sundays (from 10:00 am to 5:00pm).
Sharing Honda 2Wheelers India efforts to strive to be a company that society wants to exist, Mr. Yadvinder Singh Guleria, Director – Sales and Marketing, Honda Motorcycle & Scooter India Pvt. Ltd. said, “In these challenging times of COVID-19 more than ever, Honda 2Wheelers India is moving forward as a responsible corporate. The entire Honda 2Wheelers India family is proud to resume the partial operations of our workshops across Kerala in line with the local Government’s operational guidelines. Honda wholeheartedly thanks its many customers in Kerala who are everyday serving society with their essential services during the current lockdown. Providing peace of mind and convenience to all customers, these workshops & the staff therein are happy to provide immediate two-wheeler service needs, irrespective of the brand.”
Honda workshops measures to #BreaktheChain of COVID-19
As a socially responsible corporate, all Honda workshops are adhering to strict safety & health protocols and preventive measures for the safety of its customers and workshop staff as well, while ensuring social distancing between staff and customers to effectively ‘Break the Chain.’
All Honda’s workshops with complete sanitization facilities are taking strict measures to ensure safety at all customer interaction touchpoints like vehicle receiving, repair bay, vehicle delivery area and common areas etc.
All staff including service advisors, technicians, cashier, security staff etc. wear masks and maintain minimum 1-meter distance at all times even while having meals and rest area. Putting safety first, all customers are requested to sanitize hands and wear face masks from main workshop entry point itself and also maintain distancing while waiting in the customer lounge.
In vehicle repair area, to maintain safe distance between technicians on job, only alternate service bays are open. All vehicles of washed before repair and there is zero sharing of common tools as well. Similarly, in vehicle delivery area too, all vehicles are being sanitized at key areas that are likely to be touched (like vehicle key, handle grip, seat, brake lever etc) before final delivery to customer. Furthermore, to minimize risk through contact, workshops are requesting customers to give preference to the zero-touch digital mode of payments.
Honda remains committed to its customer centric approach during the COVID-19 ongoing nationwide lockdown.
To support customers whose free service / warranty / extended warranty was scheduled between 15 March till the end of lockdown, Honda has already extended the same till 30th June, 2020.
* As per Kerala Government guidelines, no pick and drop facility can be provided to customers & non-immediate work such as painting, upholstery, detailing, washing etc. cannot be executed during the lockdown.
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